Return Policy


RETURNS & RETURN PROCEDURE

Change of Mind

Irrespective of your other rights for faults with the product, you may seek for exchange and return any delivered product to us for any reason at all if you are not happy or not satisfied with it, provided that you must have notified us in writing within forty eight (48) hours of delivery of the product that you wish to cancel the applicable contract and to return the product at your risk. The notice must be sent in writing to oounitedoptical@gmail.com Once you are in the possession of the goods you are under the duty to retain them and ensure that they are in its original condition. The product must be returned to us in its original condition, the returned courier charge is born by customer. Should you want to return the goods directly to us, please post them to:

Mail: 

OO United Optical Holdings Sdn Bhd

12, Jalan Suria 2

bandar Seri Alam

81750 Masai

Johor

MALAYSIA

[Exchange for different brand or prescription]

In any event, that you accidentally purchased the wrong contact lenses or decided to change brands or prescriptions, don’t worry. We will try to accommodate any changes that you might need if we can.

Step 1: Ensure that the products are unopened or damaged

Step 2: Ship back to us a/t your own cost to

Mail: 

OO United Optical Holdings Sdn Bhd

12, Jalan Suria 2

bandar Seri Alam

81750 Masai

Johor

MALAYSIA

Step 3: WhatsApp to us click this Link

– Order ID

– Your shipment tracking number

We will get back to you with our management decision and solution within 48hours.

We are not liable for shipping lost and OO United Optical Holdings Sdn Bhd has full discretion to replace or decline in any circumstances. Please take note that we would only start processing any replacement after receiving the goods.