Shipping & Delivery

ORDERING & CONFIRMATION PROCESS

Upon selecting a Product that you wish to Order, you will then be shown or told (on the Site) the price and associated charges including but not limited to Sales and Service Tax (at the prevailing rate) and any applicable delivery charges.

You shall pay for the Product in full at the time of ordering by supplying us with your credit or debit card details from a credit or debit card company acceptable to us. We shall not be bound to supply any product or fulfil any Order before we have received cleared funds in full.

We reserve the right not to accept certain forms of payment, at our sole discretion and to refer you to our other acceptable forms of payment. You undertake that all details you provide to us for the purpose of purchasing the Product from us will be correct, that the credit or debit card, or account or other payment method which you use is your own and not otherwise.

Your Order shall remain only as a valid offer until we issue our Confirmation of Order or, if earlier when we receive your notice revoking your Order. We shall not be obliged to supply the Product to you until we have accepted your Order. Unless expressly stated that we accept your order, an email, letter, fax or other Acknowledgement of your Order by us is purely for information purposes and does not constitute the Confirmation of Order. In that Acknowledgement, we may give you an Order reference number and details of the Product you have ordered. We may in our sole discretion refuse to accept an Order from you, including unavailability of supplies or we may offer you an alternative Product (in which case we may require you to re-submit your Order first).

Acceptance shall take place when we expressly accept your Order by email to you, in the of a document called a “Your order has been shipped” stating that we are accepting your Order.

Our Confirmation of Order shall be deemed to come into effect when it has been dispatched by us. Without affecting your obligation to pay us earlier, we may send an invoice to you at any time after we have accepted your Order. Until the time when we accept your Order, we reserve the right to refuse to process your Order and you reserve the right to cancel your Order. If we or you have canceled your Order before we have accepted it, then we will refund any payment already made by you or your credit or debit card company to us for the order of the Product.

We will not be obliged to supply any other Products which may have been part of your Order until we have sent a Confirmation of Order in relation to those Products. You must only submit to us or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

Product and Pricing Disclaimer :- 

We have taken all steps reasonable to ensure that the details, specification, attributes, branding & pricing of the product as stated in our Website and/or given to you or quoted to you is accurate and correct to the best of our abilities and knowledge. The price of your Order will need to be validated by us as part of our acceptance procedure and if the details, specification, branding & pricing for the Order changes before we accept your Order, we will contact you and ask you to confirm that you wish to proceed at the amended price. We reserve the right to change, alter and/or amend the prices on the Site without prior notice to you, and the prices shown on the Site is merely an indicative price and the final price shall be shown via the invoice. In the event of any doubt, the price or figure stated in the invoices shall be final.

INVENTORY AND DELIVERY 

Inventory

Shop.malayaoptical.com keeps as close as possible to a full inventory of all major leading brands of contact lenses and also color contact lenses.

If your order is a popular brand and your Sphere / Power is within the normal range less than -6.00, we usually would have stocks available and would be able to ship it out within twenty-four (24) hours.

If your order is a unique brand and your Sphere / Power is outside of normal range more than -6.00 or with Astigmatism or with Addition Power or special base curve (B.C), we usually would take up to seven (7) to fourteen (14) working days to be shipped out.

If you place an order near or during peak holiday periods including but not limited to Chinese New Year, Hari Raya, Deepavali, Christmas, and New Year, it would take longer for the products to be shipped out taking into consideration of the public holidays.

If you place an order during weekends/public holidays, we would only start processing the order once our online team is back to work.

If you place an order for popular brand Colour Contact lenses, we usually would have stock but only the most popular colors. If you ordered a unique color, then, it would take up to three (3) to seven (7) working days to be shipped out.

Delivery

We shall deliver the Product to you at the place of delivery requested by you in your Order and within the time indicated by us at the time of your Order. As such time indicated is merely an estimate and we reserve the right to amend the indicated time frame, shall any circumstances arise that delay or prolong the delivery time. We shall endeavor to let you know if we are unable to meet our estimated delivery date, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

On delivery of the Product, you may be required to sign for the delivery. You agree to inspect the Product for any obvious faults, defects or damage before you sign for the delivery. You need to keep the receipt of the delivered Product in case of future discussions with us about it. All risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a Contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the Product. You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments. You shall ensure that you are ready for safe receipt of the Product without undue delay and at any time reasonably specified by us. If you are not available to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.

If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within three days of our first attempt to deliver the Product to you) accept delivery or collect the Product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

charge you for our reasonable storage fee and other costs reasonably incurred by us; or no longer make the Product available for delivery or collection and notify you that we are immediately canceling the applicable Contract, in which case we will refund to you or your credit or debit card company as applicable any money already paid to us under the applicable Contract, less our reasonable administration charges (including for attempting to deliver and then returning the Product, and any storage fees).

It is your responsibility to ensure that the Products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the Products will meet your individual requirements. You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have and, when not, that fitting is subject to imperfections and misspecifications from your side.

Shipping Information

We use the best & most reliable courier service. To ensure that your order reach you promptly and safely, do provide us with an address that is able to receive the parcel during delivery hours such as an office address or the address of your place of work. This will avoid any issue of non-delivery.

Within Malaysia via NinjaVan or others courier company

West Malaysia – Courier Charge start from RM7, Depends on the weight of Total Order

East Malaysia – Courier Charge start from RM13, Depends on the weight of Total Order

Outside of Malaysia via NinjaVan or DHL Express or FedEX or TNT Express

Important Notes

  1. Delivery Time = Shipping Time + Transit time. Delivery Time is the time it takes to reach your desired shipping address. Shipping time is the time it takes the courier company to reach the destination excluding transit time if applicable. Transit time only applies to international orders where the parcel needs to clear the custom, duty, and tax of each respective country.
  2. Delivery Time displayed above represents the number of business days after the goods leave our warehouse. It is provided as an informational purpose only and used as a guideline.
  3. We are not responsible for any delay by different countries customs clearance procedure or the respective Postal services delay in handling the mail parcel.
  4. Shop.malayaoptical.com is NOT responsible for any sales taxes, VAT, duties or any other fees applied by the customs service in your country.
  5. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them separately.
  6. Once the order leaves our warehouse, we shall not be liable for any risk of the product and it shall be solely with the carrier during transit.